Refund policy

Last updated: October 13, 2026

Treetop Cup sells a digital visibility service that is delivered immediately: your tree grows the moment the payment is confirmed. Because of that, payments are generally final. We do refund in these cases:

• Duplicate charges: if you were charged twice for the same payment by mistake.
• Technical errors: if your payment went through but your tree did not appear or grow.
• Removed names: if we remove a company name for breaking our terms (offensive, misleading or impersonating another company), we refund the payments made under that name, unless the payment was made in bad faith.
• Unauthorized payments: if your card was used without your permission.

How to request a refund

Write to simplelogin-newsletter.exile221@simplelogin.com within 14 days of the payment, with the email you used at checkout, the date and the amount. We answer within 48 hours.

How refunds are paid

Approved refunds are returned to the original payment method through Stripe. They usually appear within 5 to 10 business days, depending on your bank. When a payment is refunded, the tree shrinks accordingly.

Consumers in the European Union

Treetop Cup is intended for businesses. If you are a consumer, by paying you request that the service starts immediately and acknowledge that you lose the right of withdrawal once the tree has grown, as allowed by EU consumer law for digital services fully performed.